If an invoice is not paid by its due date, we send a reminder by email and in your portal.
If it stays unpaid, your hosting may be suspended until the invoice is paid. When a service is suspended your website does not load.
Getting your hosting back
Pay the invoice by EFT and upload your proof of payment. Once the payment reflects, we unsuspend your hosting and let you know.
If you are having trouble paying, contact us before the due date and we will try to help.
Did this solve your problem?
If not, open a support ticket and tell us what you are trying to do.